Participation Policies

Delivery (Service Fulfillment) Policy

The Organization provides educational programs and workshops (in person and online). We do not sell or ship physical goods; “delivery” under this policy means the provision of the program or service you have registered and paid for.

Order confirmation

• Upon successful completion of your payment through our website and payment gateway, you will receive a confirmation email to the email address provided at registration, normally within 24 hours. The confirmation includes your payment receipt and the details of the program you registered for (program name, dates, and format).
• If you do not receive a confirmation email within 24 hours of payment, please check your spam/junk folder and then contact us at support@shankarauniversal.co.or at +961.3.741603 (Phone/Whatsapp) with your name and the date of the transaction.

In-person programs

• Venue details, schedule and any joining instructions are provided in the confirmation email or sent to your registered email address and/or phone number no later than 48 hours before the program start date. Where registration is completed less than 48 hours before the program start, these details are sent promptly after payment confirmation, and in any event before the program start time.

Online programs

• Access links and/or login credentials for the Online Platform are sent to your registered email address and/or phone number no later than 24 hours before the program start time. Where registration is completed less than 24 hours before the program start, access details are sent promptly after payment confirmation, and in any event before the program start time. Access is personal to you and subject to the device and sharing restrictions set out in the User Agreement.

Pricing and currency

• All program fees are displayed on the website in USD. The exact amount and currency charged to your card are displayed at checkout before you confirm payment.
• Charges will appear on your card statement under the name ‘Art of Living Lebanon’.

Failure of delivery

• If, due to a technical issue on our side, you paid for a program but did not receive access or joining details before the start of the program, you are entitled, at your choice, to a transfer to the next available program of the same type or a full refund in accordance with our Refund Policy.

Cancellation or postponement by the participant

• If you wish to cancel or postpone your registration seven (7) days or more before the program start date, you are entitled to a full refund of the program fee, processed in accordance with our Refund Policy.
• If your cancellation request is received less than seven (7) days before the program start date, the fee is not refundable; however, you may transfer your registration and the full program fee to another program of the same type taking place within one (1) year after the end of the program originally registered for.
• If you are unable to finish the program due to an emerging situation, you may take another program of the same type at no additional program fee; only the expense components of the new program (such as accommodation and food, where applicable) will be charged.

Cancellation or rescheduling by the Organization

• If the Organization cancels or reschedules a program due to force majeure or an emerging situation, you will be offered, at your choice, a full refund of the program fee or a transfer of your registration to a rescheduled or equivalent program.

How to request a cancellation

• Cancellation and transfer requests must be submitted in writing to support@shankarauniversal.co, stating your full name, the program name and date, and the email address used at registration. The date of receipt of your written request is the date used to determine eligibility under this policy.

Nothing in this policy excludes or limits any withdrawal or cancellation rights granted to consumers for distance contracts under Lebanese Consumer Protection Law No. 659/2005, which apply in addition to, and prevail over, this policy where mandatory.  

By completing registration, the participant makes the following declaration, which is also presented for express acknowledgment during the registration/checkout process: “I request to participate in the program on its scheduled dates, even where the program begins before the expiry of any statutory withdrawal period, and I acknowledge that I lose my right of withdrawal once the program has started.” 

• Refund eligibility is determined by the Cancellation Policy above (participant cancellation seven days or more before the start date, cancellation or rescheduling by the Organization, or failure of delivery attributable to the Organization).
• Approved refunds are processed exclusively to the original payment method used for the transaction (e.g., the same payment card, through our payment gateway) and in the same currency as the original transaction. We do not provide cash refunds for payments made by card or other electronic means.
• We may take up to fifteen (15) days from approval of the refund request to process the refund. Your card issuer or bank may require additional time to post the refunded amount to your account.
• To request a refund, write to support@shankarauniversal.cowith your full name, the program name and date, the email address used at registration, and the date and amount of the transaction.

Waiver of Liability, Assumption of Risk, Indemnity Agreement, and Release

As a condition for, and in consideration of the right to participate in any way in any program provided by the Organization (as defined above), I, for myself, my personal representatives, assigns, heirs, and next of kin acknowledge and agree as follows:

• The nature of Organization programs requires me to be qualified, in good health, and in proper physical condition to participate in such programs. If, at any time, I believe or am advised that the conditions of an Organization program may be unsafe for me, I will immediately discontinue further participation.
• Organization programs involve risk of personal injury which may be caused by my own actions or inactions, the actions or inactions of others participating in the programs, the conditions in which the programs take place, or the acts or omissions of others, and there may be other risks or social and economic losses either not known to me or not readily foreseeable at this time (“Risks”).
• I fully accept and assume all Risks and all responsibility for losses, costs, and damages I may incur as a result of my participation in Organization programs.

To the maximum extent permitted under Lebanese law, I hereby release, discharge, and covenant not to sue or hold responsible in any manner whatsoever, the Organization, its affiliates, administrators, directors, agents, officers, members, volunteers, and employees, other participants, officials, owners and lessees of premises on which the programs are conducted (the “Released Parties”), from all liability, claims, demands, losses, or damages on my account caused, or alleged to be caused, in whole or in part by the acts, omissions or negligence of any of the Released Parties, and I further agree that if, despite this release and waiver of liability, assumption of risk, and indemnity agreement I, or anyone on my behalf, makes a claim against any of the Released Parties, I will indemnify, save, and hold harmless each of them from any litigation expenses, attorney fees, loss, liability, damage, or cost which may be incurred as the result of such claim.

This release and waiver does not apply to, and nothing herein shall be construed as excluding or limiting, any liability that cannot be excluded or limited under the Lebanese Code of Obligations and Contracts or other mandatory provisions of Lebanese law, including liability arising from gross negligence (faute lourde) or intentional misconduct (dol).

By agreeing to this Waiver, I acknowledge that I am at least 18 years of age, have carefully read and fully understand this waiver of liability, assumption of risk, indemnity agreement and release, understand that I have given up substantial rights by agreeing to this waiver, have agreed to it freely and without any inducement or assurance of any nature, and intend this to be a complete and unconditional release of all liability to the greatest extent allowed by law, and agree that if any portion of this agreement is held to be invalid, the balance, notwithstanding, shall continue in full force and effect.

This notice describes how health-related information that you provide to us will be used. Please review it carefully.

The Organization (as defined above) understands that your health-related information is personal and confidential. This is a notice of our privacy policy with regard to any health-related information that you provide to us (the “Policy”). This Policy will be followed by all Organization teachers, employees, staff, volunteers, agents and service providers. Please note that while you may deal with the local entity providing programs in Lebanon, the Organization is the data controller in respect of your information and the local entity is acting as a service provider/agent on behalf of the Organization. Health-related data is treated as sensitive personal data and is processed accordingly.

Our pledge to you

We will maintain the confidentiality of your health-related information as follows:

• We will take such measures as may be required under applicable law to maintain the security of your health-related data.
• Except as expressly set out in this Policy, we will not disclose your health-related information to any third party except with your prior written authorization, as required by law, or in case of a medical emergency, as described below.

How we may use health-related information about you

For medical reasons, it is recommended that individuals with certain health conditions not participate in certain programs. Information collected via the Organization health information questionnaire assists the Organization in determining your suitability for particular programs. This information may also be used in case of a medical emergency, in which case we may disclose medical information about you to medical personnel directly involved with your care. From time to time the Organization may disclose your medical information to agents and service providers acting on its behalf. Such agents and service providers may be located in your own country or overseas. The Organization has appropriate contractual arrangements in place with such agents and service providers to ensure that your medical information remains adequately protected in accordance with applicable laws. The Organization’s agents and service providers will only use your medical information for the purposes set out in this Policy.

Your responsibility

The Organization is committed to teaching simple and effective techniques for reducing stress, resolving conflict and improving health. However, we are not medical professionals or specialists. Therefore, the health-related information we collect from you is supplementary to determining how our programs can be most beneficial for you. If you have any health questions and/or pre-existing health conditions, please consult your physician prior to participating in any of our programs. You are entitled to receive a copy of any health-related information that the Organization holds about you and to have any inaccurate information amended or erased.