How can I concentrate on my workload? I get so upset and disturb at times with customers complaints, which are totally not true.
what’s great is when you can smile at complaints. You have achieved something if you can smile at Complaints. Complaints are opinions. Listen to them carefully and if there is something good in it then you can take or if it’s an outcome of prejudiced or biased mind, smile at them. That’s my policy. You can take something on board. I say you should take criticism with open mind and also give criticism with open mind; you should never be shy about criticism.