A Fine Balance

7 Oct 2014 Delhi, India

(Below is a continuation of the post Moving Towards A Skilled India)

4. In most companies you have a hierarchy. The top man cannot go to the grade 4 workers and directly deal with them when there is a supervisor in-between. The supervisor will feel sidelined. You have to respect the hierarchy and at the same time keep a line of communication all the way down. This is the real skill in human development, nobody should feel that you are overriding them or disempowering them, at the same time you are keeping the line of communication channels clear so that corruption can be handled better. Any untoward bitterness that may be coming up because of one or two elements here and there can be kept in check. This skill the top management should have. Do you see what I am saying?

Once in a while the top management should have access to people all the way down while maintaining the dignity of all the other in-between layers. Now if the top management directly goes to the bottom in line, it will be like a bull in a china shop. You will disturb everybody else and people in the middle will think that you don’t trust them and there will be a huge uproar.
This is what is happening in many places where the people at the bottom don’t trust their supervisors and say that they will talk to the MD directly. So the whole thing can become chaotic if you don’t handle this very skillfully. For that the top management needs to improve their own skills and learn to respect the hierarchy in an organization and yet be able to inspire the ground level workers. For this you have to spend time by yourselves to sit and think how you can do this. There are possibilities and skills that one can learn to get to that.

One more thing that clouds our progress is insecurity in the middle management. In order to gain the confidence of the boss, the middle management many times cooks up stories and tells the boss, 'See I have done this and that', and this sometimes boomerangs on them. Big factories get shut down by this sort of attitude. They may try to prove what they have cooked up and at times, it may not even be cooked up, it may just be perceived by them in that way. Their perception may be very erroneous. Once they have taken a stand, they will not reverse their perception. They refuse to see the fact the way they are and this has caused huge national loss, not just in this country but all over the world. So the middle management needs to get out of insecurity and have to see that their role can make or break any institution.
If middle management is good there will hardly be any labor problems. Most of the labor problems are caused due to lack of communication and because of a lack of sense of belongingness.

So if you look at all these, it all comes down to our mental alertness, physical fitness, emotional bonding and spiritual elevation. These four aspects in life applies to us as individuals and also applies to the top management, middle management and work force.

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